Urgent note regarding email
A message from Ed Weber:
Many Cratchit-NET users are still using my
personal ComCast email address to send
questions and requests for assistance. Messages
sent to that address will not be received
during business hours.
order to insure that your questions and
requests are received and processed in the
most efficient manner, please verify that
you have either email@example.com
or (preferably) firstname.lastname@example.org.
If you are experiencing a problem with
getting a transaction to process because the
PDB is returning an error, the best way
to get help fast is to use the 'Open a PDB
Trouble Ticket' option, which can be found
on the Appointments / Terminations menu in
Cratchit-NET. This document contains a
series of steps you should complete before
proceeding. If you do all the steps and
still need help, we're here for you!
If you have a transaction that has
processed and you need help or have a
question, please use the 'Open a
Transaction Trouble Ticket' option on the
Appointments / Terminations menu.
Both of these options are designed to
collect and send all the necessary
information to ALL SYSTEME EMPLOYEES. This
guarantees you the fastest possible response
time and insure the security of the
information you send. (Remember, it's always
a bad idea to send ssn's and personal
information by email.)
you again for your business, and we hope you
have a wonderful holiday season!